Remote Access Via Internet Explorer
Note: As with most standalone DVR systems, our systems only support remote viewing via Internet Explorer, on Windows 2000, XP, Vista, and 7. Remote viewing will not work with Firefox, Opera, Chrome or any other web browsers.
The first time you access any DVR system, you will need to install remote viewing software. This will usually prompt you, or a bar may appear on the top of the page. If prompted, select run or install. Click on the yellow bar to proceed.
If your browser blocks the software please adjust your security settings as follows: From Internet Explorer click on "Tools" and then "Internet Options", select the "Security" tab, click the "Custom Level" button.
Now change the three following options to "Prompt":
Download unsigned ActiveX controls
Initialize and script ActiveX controls not marked as safe for scripting
Remote Access Via Mobile Device
Download the app Meye on your iPhone, iPad or Android device
Open the App after it has installed.
Click on the settings button (second button on bottom right of app screen)
(We recommend turning wifi on your mobile device off and running over 3g)
Enter the following Settings:
Device Name: You can name this whatever you'd like i.e. House Cams, Office 1 etc..
Address: You will place your public IP address here. Scroll down to see how to obtain your current public IP if you are unsure of it.
Port: Default port is either 100 or 18004. Please refer to your config file for exact port.
User: default user is admin (case sensitive)
Password: default password is left blank, if you have set a password place it here
Max Channel: Set this setting at however many cameras you have.
Click OK to Save Settings.
Public IP Address
If your IP is constantly changing, we recommend contacting your ISP and requesting a static IP address.
Submit Support Request Ticket
Please fill out form completely and give a discreption of your issue in the comments box and one of our technicians will respond within 24 hrs.